Can''t control the device even though it's online
<p>[TOC]</p>
<h3>I. Problem Phenomenon</h3>
<ul>
<li>The device is online normally, but the device cannot be operated through the platform.
Such as the video is not available</li>
</ul>
<p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=38ecb9024adbbbaac893684783016c93" alt="" /></p>
<h3>II. Analysis Steps</h3>
<ul>
<li>Check whether the data reported by the device to the platform is normal.</li>
</ul>
<p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=db19b5fe2ecd442d8f5e156a1765c59d" alt="" /></p>
<h3>III. Operating Instruction</h3>
<ul>
<li>If the data reported to the platform is normal and can be updated, there is a problem with the platform, just log out of the client and log in again.</li>
<li>If the above operation does not solve the problem, you can consult with our professional staff.</li>
</ul>