VUEWO FAQ

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Software Upgrade

<p>[TOC]</p> <h2>I. Summary Description</h2> <p>Software upgrade: When the device software fixes problems and updates, the new version of the software needs to be upgraded, the local can be directly used with the disk into the upgrade file, such as the device is not in the current operable range, you can use the platform upgrade, text command down, FTP offline upgrade and other ways to upgrade.</p> <table> <thead> <tr> <th>Upgrade method</th> <th>Local Upgrade</th> <th>CMSV6 Upgrade</th> <th>Text Information</th> <th>JT808 Upgrade</th> <th>FTP Offline Upgrade</th> </tr> </thead> <tbody> <tr> <td><strong>SD card/disk/TF card/U-disk</strong></td> <td>√</td> <td>√</td> <td>√</td> <td>√</td> <td>√</td> </tr> <tr> <td><strong>Dedicated FTP Server</strong></td> <td>×</td> <td>×</td> <td>√</td> <td>×</td> <td>√</td> </tr> <tr> <td><strong>CMSV6</strong></td> <td>×</td> <td>√</td> <td>√</td> <td>√</td> <td>×</td> </tr> </tbody> </table> <h2>II. Conditions of use</h2> <p>1、The device needs at least one SD card with normal function. Locally, you can confirm the status by DEVIC STATE-Disk, and from a remote location, you can check the status of the disk by right-clicking the device number on CMSV6-Terminal. 2、The current upgrade version is consistent with the device model, and the version number needs to be inconsistent. 3、The device disk does not have more than one device model consistent with the upgrade program, otherwise it cannot be upgraded. 4、The upgrade version language should be consistent with the device, single English version, multi-language version, Chinese version. 5、TTS upgrade needs to ensure that the device can access the FTP server normally.</p> <h2>III. Cautions</h2> <p>1、Remote upgrade need to pay attention to the device network signal is good, such as not confirmed, can platform preview channel, text command to send text to see if the pull is normal. 2、Remote upgrade need to ensure that the device and FTP server can be accessed normally.</p> <ul> <li>2.1. FTP on the cloud server, the device should use SIM card dial-up online.</li> <li>2.2. FTP server on the computer side, the device can use wired, LAN WIFI on line.</li> </ul> <h2>IV. Process guidelines</h2> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=3fd55b5a751c7ee7b1d467b1f5781798" alt="" /></p> <h2>V. Detailed operation</h2> <h3>1、Local device upgrade</h3> <p>1.1 Main program (.sw) upgrade</p> <ul> <li>1.1.1 Unplugging the device's memory card into the computer and placing the main program file in the standard partition of the device's memory card.</li> </ul> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=ef8b4ea8e127364bdb75139048ad8610" alt="" /></p> <ul> <li>1.1.2 Put the memory card into the device and wait for the upgrade prompt.</li> </ul> <p>1.2 Microcontroller program (.crc) upgrade</p> <ul> <li>1.2.1 Unplugging the device's memory card into the computer and placing the microcontroller program files on the standard partition of the device's memory card.</li> </ul> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=b3d7df0a887709a1cd79a1803834e908" alt="" /></p> <ul> <li>1.2.2 Put the memory card into the device and wait for the upgrade prompt.</li> </ul> <p>1.3 Extensions (.ext) file upgrade</p> <ul> <li>1.3.1 Unplugging the device's memory card into the computer and placing the extension files in the standard partition of the device's memory card.</li> </ul> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=ab576edc3fe705482dd90cb49247a49a" alt="" /></p> <ul> <li>1.3.2 Put the memory card into the device and wait for the upgrade prompt.</li> </ul> <p>1.4 Local parameter import and upgrade</p> <ul> <li>1.4.1 Putting parameter profiles in the U disk.</li> </ul> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=ab794eb839f51f817ba446b7af109fb3" alt="" /></p> <ul> <li>1.4.2 After the device recognizes the U disk as normal, go to MAINTION-Parameter and click on Import (<strong>if it is normal for the device to reboot</strong>).</li> </ul> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=ea50a02e51fedb21b5dedd8700795803" alt="" /></p> <h3>2、Remote upgrades</h3> <h4>Priority recommendation</h4> <ul> <li>The main remote upgrade methods are as follows: CMSV6 Device Upgrade (FTP),WEB Device Upgrade,FTP command upgrade,CMSV6 Device Upgrade.</li> <li>Recommended priority upgrade method:CMSV6 Device Upgrade (FTP) &gt; WEB Device Upgrade &gt; FTP command upgrade &gt; CMSV6 Device Upgrade.</li> <li><strong>Note</strong>: The following upgrade methods are common to the main program file (.sw), the microcontroller program file (.crc), and the extended program file (.ext).</li> </ul> <p><strong>Conditions of use</strong> CMSV6 Device Upgrade (FTP):Requires the use of the CMSV6 platform client, Support JT808. WEB Device Upgrade: Requires CMSV6 web terminal,Support JT808 and CMSV6 protocols. FTP command upgrade:Requires a dedicated FTP server,Support JT808 and CMSV6 protocols. CMSV6 Device Upgrade:Requires the use of the CMSV6 platform client, Support JT808 and CMSV6 protocols.</p> <h4>2.1 CMSV6 Device Upgrade (FTP)</h4> <p>Note: If CMSV6 does not show the option of device upgrade (FTP), you need to update the platform client. It is recommended to use this version and above. <img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=5419f41b514ae4528f1c29acbf3a25cf" alt="" /></p> <ul> <li> <p>2.1.1 Platform select the corresponding device number right-click and select <strong>Device Upgrade (FTP)</strong>.</p> </li> <li>2.1.2 Add a prefix to the upgrade file name and delete the middle paragraph, the original main program is named T8008-V21081301-V22012201-V22012201-T22080506.16657.sw, the main program file name is prefixed with <strong>01_T8008-T22080506.16657.sw</strong> </li> </ul> <p><strong>Upgrade the file name deletion rule.</strong> Since the platform uploads file names with limited byte length, you need to shorten the file name appropriately. T8008-V21081301-V22012201-V22012201-T22080506.16657.sw It can be seen as A-B-C-D-E.F.sw We upgrade files to keep A-E.F.sw T8008-T22080506.16657.sw Then according to the add prefix rule, the final file of the main program is named <strong>01_T8008-T22080506.16657.sw</strong></p> <p>Upgrade file plus prefix rules: 01<em> : .sw 06</em> : .crc 07_ : .ext</p> <ul> <li>2.1.3Select the file, choose the device number, and click Upgrade. <img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=4e5a51530a487105ee945caced1be674" alt="" /></li> </ul> <h4>2.2 WEB Device Upgrade</h4> <p>Note: The same file name changes are required as for device upgrades (FTP).</p> <ul> <li> <p>Add a prefix to the upgrade file name and delete the middle paragraph, the original main program is named T8008-V21081301-V22012201-V22012201-T22080506.16657.sw, the main program file name is prefixed with <strong>01_T8008-T22080506.16657.sw</strong> </p> </li> <li> <p>2.2.1 Platform select the corresponding device number and right click to select Device Upgrade. <img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=54ee01f6102ef17d1ca3d16a5cf1e7cc" alt="" /></p> </li> <li> <p>2.2.2 Select the upgrade file. <img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=dbada3bd2bc94baa70f64ebf8b300540" alt="" /></p> </li> <li> <p>2.2.3 Upload the upgrade file. <img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=6605470dad0bfbf7ce7fb537a4cdf9b0" alt="" /></p> </li> <li>2.2.4 Send the upgrade file to the device to upgrade. <img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=456d7bef33cb4ebd5cb2cde77afe869c" alt="" /></li> </ul> <h4>2.3 Text Information Upgrade</h4> <p><strong>Instruction Description</strong></p> <p>1, #FTPCT: IP, port, user name, password, upgrade file name; 2, The same file name changes are required as for device upgrades (FTP).</p> <p>01_: Application upgrade</p> <p>02_: Parameter configuration file</p> <p>06_: Microcontroller Upgrade</p> <p>07_: Extended Version Program Upgrade</p> <p>08_: Identity file</p> <p><strong>Add prefix</strong></p> <ul> <li>Add a prefix to the upgrade file name and delete the middle paragraph, the original main program is named T8008-V21081301-V22012201-V22012201-T22080506.16657.sw, the main program file name is prefixed with <strong>01_T8008-T22080506.16657.sw</strong> </li> </ul> <p><strong>File Upload</strong> Uploading the files to be upgraded to the root directory of the FTP server (preferably in advance). <img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=1e8e4f8e2d002b3b861df0287ac44f6f" alt="" /></p> <p><strong>Login CMSV6</strong> Select the device number to be upgraded, right-click and select 808 Function Menu (you can also select TTS Voice) and click Text Information.</p> <p><strong>Sending the correct command message.</strong></p> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=8f98fd43d403f731406919e07aff69bc" alt="" /></p> <p><strong>Device Upgrade</strong> After returning to the successful setup, wait patiently for the device to download the upgrade file and then begin the upgrade.</p> <h4>2.4 CMSV6 Device Upgrade</h4> <h5>A. CMSV6 ProtocolCMSV6 Protocol</h5> <ol> <li>Platform select the corresponding device number and right click to select Device Upgrade.</li> <li>Select the upgrade file with the corresponding path.</li> <li>Add a prefix to the upgrade file name and delete the middle paragraph, the original main program is named T8008-V21081301-V22012201-V22012201-T22080506.16657.sw, the main program file name is prefixed with <strong>01_T8008-T22080506.16657.sw</strong> </li> <li>After you have done the above steps select the device number and click Upgrade. <img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=cc9549ef72b89ac34ee5e3216b44fb81" alt="" /></li> </ol> <h5>B. JT 808 Protocol</h5> <p>Note: Due to the limitation of network protocol, the upgrade file has the maximum limit, the transmission method is inefficient, and there is a greater probability of unreliable upgrade, so it is not recommended. Upgrade package size limit, cannot exceed 1023*65535/1024/1024=63.9365243912 (MB).</p> <ol> <li>Platform select the corresponding device number and right click to select Device Upgrade.</li> <li>Select the upgrade file with the corresponding path.</li> <li>The manufacturer ID is randomly filled in with 4 digits, and the firmware version number needs to be filled in with the upgrade file name (including the suffix).</li> <li>Click Upload after you have done the above steps. After successful upload, select the device number and click Send.</li> </ol> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=5f4a51a7404a4e0d0b68746db4c215dd" alt="" /></p> <h3>3、FTP offline batch upgrade</h3> <ul> <li><strong>Operating Instructions</strong>: The following upgrade methods are common to the main program file (.sw), the microcontroller program file (.crc), and the extended program file (.ext).</li> </ul> <p><strong>Open the FTP management tool</strong> Open the FTP management tool[FTPServer.zip](<a href="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=82ea6cad66ca63110a7d9b65c35ea899">http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=82ea6cad66ca63110a7d9b65c35ea899</a> &quot;[FTPServer.zip&quot;),Click Upgrade Management below the operation to enter the batch upgrade management page, and click Add to key in the Add Upgrade File page.</p> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=54543c321af2a49099900540117e1035" alt="" /></p> <p><strong>Select the upgrade file type</strong></p> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=22709a04b5c2df931eb37587c621e327" alt="" /></p> <ul> <li>select the corresponding upgrade file, after selection, the file size and device type are automatically filled and cannot be changed.</li> <li>set the upgrade expiration time, after the set time range, the upgrade task is invalid and will not be upgraded.</li> <li><strong>Note</strong>: If the device number is 20191001002, the device start number is filled in: 20191001001, and the device end number is filled in: 20191001003</li> </ul> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=3565f8c9467e930a12a20ebe91ba7d63" alt="" /></p> <p><strong>Batch Upgrade</strong></p> <ul> <li> <p>4.3.1 Click OK to jump to the batch upgrade management page, if you want to batch upgrade, click to select the upgrade file, click Modify to bring up the upgrade information dialog box, you can modify the settings inside to save.</p> </li> <li> <p>4.3.2 In the batch upgrade management interface, select a row in the upgrade rule file item list and click the &quot;Delete&quot; button, an upgrade information dialog box appears. In the upgrade information dialog box, click the &quot;OK&quot; button to complete the deletion of an upgrade rule file item.</p> </li> <li>4.3.3 the possibility of adding multiple upgrade files corresponding to different device types for upgrading.</li> </ul> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=eaf7fe25aa5382921afc7eeecd21f818" alt="" /></p> <ul> <li>4.3.4 the corresponding fileList.xml upgrade file will be automatically generated in the FTP root directory, and will be automatically upgraded in about ten minutes when the device is online and the network is clear.</li> </ul> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=b0fde790f8552e55c7222c8f65daa948" alt="" /></p> <ul> <li>4.3.5 you can reboot the device after setting the upgrade file, the upgrade will be faster.</li> </ul> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=9c81f1badc8f3325e1f757dff3485a7a" alt="" /></p> <ul> <li>The fileList.xml upgrade file contains the device range, device type, expiration date and time, upgrade file size, and upgrade file name.</li> <li>If you add more than one upgrade task, the fileList.xml upgrade file will be automatically added within the fileList.xml upgrade file and will not regenerate a fileList.xml upgrade file.</li> </ul>

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