Alarm Video Upload To FTP Failure Problem
<p>[TOC]</p>
<h3>I. Problem Phenomenon</h3>
<ul>
<li>
<h4>Unable to query the alarm video file in FTP server.</h4>
<p>After the alarm is triggered, logging into the FTP server, the alarm video file cannot be queried.</p>
</li>
</ul>
<h3>II. Analysis steps</h3>
<p>Follow the steps below to investigate the causes of the problem one by one:</p>
<ol>
<li>Is the alarm video upload setting on the device side correct.</li>
<li>Make sure the FTP server can be accessed properly.</li>
<li>Check if the device is video recording properly.</li>
<li>Is the device network status normal.</li>
<li>Whether the upload network type is the same as the current network type.</li>
<li>Whether the transmission state in the network state has changed.</li>
</ol>
<h3>III. Operating instructions</h3>
<h4>1、Device GUI alarm video upload settings</h4>
<p>Refer to the alarm video upload section of the function description [Alarm video](<a href="http://118.195.179.210:9000/web/#/11/257">http://118.195.179.210:9000/web/#/11/257</a> "Alarm video") for the alarm video upload settings on the device side, the parameters should be set correctly. Make sure the alarm video can be generated when the alarm is triggered.</p>
<h4>2、Ensure proper FTP server access</h4>
<p>Use your browser to open the link, Link：ftp://Server IP:Server port ，Enter your username and password to make sure you can access the ftp root directory.</p>
<p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=f5124724f775b8e139b423f61b08ab60" alt="" /></p>
<p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=bca64d66fe20a77ef0988b811f7c2818" alt="" /></p>
<h4>3、View video status</h4>
<p>You can follow the instructions in this section of [Launch Video](<a href="http://118.195.179.210:9000/web/#/11/260">http://118.195.179.210:9000/web/#/11/260</a> "Launch Video") to see if the device is recording properly.</p>
<p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=8ce3e1f286ecb70534939275206c9aa6" alt="" /></p>
<h4>4、Is the device network status normal</h4>
<p>Check the network status of the device, refer to the [Not Online Analysis](<a href="http://118.195.179.210:9000/web/#/11/307">http://118.195.179.210:9000/web/#/11/307</a> "Not Online Analysis") for checking the network status, the device can connect to the platform normally online, the device network is normally available.</p>
<h4>5、The transport network type is the same as the current network type</h4>
<p>The transmission type needs to be set to match the network used by the device, and it is recommended to check all types.</p>
<p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=33af2cb9861a5201c1ec59a46db77cec" alt="" /></p>
<h4>6、Transmission state change</h4>
<p>After the alarm is triggered, open the <strong>DEVICE STATE-Module</strong> to check the FTP transfer status.</p>
<p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=df36004daa667fcdd20764c2caefd35e" alt="" /></p>