AI Alarm Events and Attachment Upload Failure Prob
<p>[TOC]</p>
<h3>I. Problem Phenomenon</h3>
<p>Local triggered AI alarm, no alarm information, attachments (3 pictures and 1 video) were uploaded on the platform.</p>
<h3>II. Analysis steps</h3>
<p>Follow the steps below to investigate the causes of the problem one by one:</p>
<ul>
<li>1、Whether the AI function of the device is working properly.</li>
<li>2、Whether the device reporting protocol is the JT808 protocol.</li>
<li>3、Whether the device is networked or not.</li>
<li>4、Whether the disk (SD card/hard disk/TF card) in the device is working properly.</li>
<li>5、Whether the platform has specifically set alarm attachments not to be uploaded, which is supported by default.</li>
<li>6、Whether the equipment has a poor network signal.</li>
<li>7、Whether the equipment has been offline for a long period of time, causing alarm files/messages to be overwritten.</li>
</ul>
<h3>III. Operating instructions</h3>
<h4>1、Check AI working status</h4>
<p>You can first refer to the function usage flow guidelines in [AI Function Overview](<a href="http://118.195.179.210:9000/web/#/11/264">http://118.195.179.210:9000/web/#/11/264</a> "AI Function Overview") to ensure that the AI function can alarm properly first. You can use the demo mode to make sure the function can work properly. After normal operation, AI alarm voice prompts, display shows, etc.</p>
<p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=397ea7bb3179705d8712511a9cd1682d" alt="" /></p>
<h4>2、Check the network protocol type</h4>
<p>Server Set in the device GUI, you need to select the Ministry standard protocol, JT808-2011 or JT808-2019.</p>
<p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=632ccf7065b1ccc120b13786e3a417a8" alt="" /></p>
<h4>3、Check device networking status</h4>
<p><strong>DEVICE STATE-Nettwork</strong>can see the connection status of the device to the platform and ensure that the central connection is connected.</p>
<p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=cd22289b4b53e137e49a5e760f78b377" alt="" /></p>
<h4>4、Checking disk status</h4>
<p><strong>DEVICE STATE-Disk</strong>can check whether the state of the disk is normal or not, after the state of the disk is normal, AI alarm can generate corresponding pictures and short videos.</p>
<p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=1728a082974c328bdc09d86e36841981" alt="" /></p>
<h4>5、Check if the platform has chosen not to upload</h4>
<p>Check the <strong>Platform-Manage-Rules-Other Rules-Accessory</strong> whether there is an alarm ticked not to get, the platform is automatically acquired by default.</p>
<p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=81dae72d431d668ac99b2e462cb19168" alt="" /></p>
<h4>6、Check the device network signal</h4>
<p>When the 4G network is online and the 4G signal is checked in <strong>DEVICE STATE-Nettwork</strong>, the network bandwidth cannot meet the uploading of alarm media files when the signal value is weak, and the transmission time is long.</p>
<p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=caf0ff826c355c374a894e13b6a13e50" alt="" /></p>
<h4>7、Checking device off-line data</h4>
<p>Query in <strong>Platform-Manage-Reports-OL OFL RPT-OL OF Detial RPT</strong>, select time search, you can see the online and offline time. If there are more alarms generated during the offline period, the transmission takes longer time. If the offline time is longer, there is a problem that the media files at the device end are overwritten.</p>
<p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;sign=3914bddb564b8c6ccac7e2f030c3e6bf" alt="" /></p>