VUEWO FAQ

VUEWO TECH SUPPORT


Invalid Data Reported In Dormant State

<p>[TOC]</p> <h3>I. Problem Phenomenon</h3> <p>Hibernation reporting is not available for devices that support hibernation reporting.</p> <h3>II. Analysis steps</h3> <p>Follow the steps below to investigate the causes of the problem one by one:</p> <p>1、Check whether the device and module type support hibernation reporting. 2、Check whether the hibernation reporting parameters are valid. 3、Check whether the SIM card can be on line. 4、Check whether the GPS positioning is successful. 5、For equipment with panel, check the hibernation online status displayed after hibernation.</p> <h3>III. Operating instructions</h3> <h4><strong>1.Check whether the device and module type support hibernation reporting.</strong></h4> <p>You can refer to the support list.</p> <h4><strong>2.Check whether the hibernation reporting parameters are valid.</strong></h4> <p>In <strong>SYSTEM SETUP-Power</strong>, enable the sleep report function.</p> <p><img src="http://118.195.179.210:9000/server/index.php?s=/api/attachment/visitFile&amp;amp;sign=00cb9118253d896764a64ea543a0f084" alt="" /></p> <h4><strong>3.Check whether the SIM card can be on line.</strong></h4> <p>Refer to the [Not Online Analysis](<a href="http://118.195.179.210:9000/web/#/11/307">http://118.195.179.210:9000/web/#/11/307</a> &quot;Not Online Analysis&quot;) and [Dialing Failure Problem](<a href="http://118.195.179.210:9000/web/#/11/312">http://118.195.179.210:9000/web/#/11/312</a> &quot;Dialing Failure Problem&quot;) sections to ensure that the SIM card can be dialed properly and successfully brought online.</p> <h4><strong>4.Check whether the GPS positioning is successful.</strong></h4> <p>Refer to the [GPS Positioning poor/No Positioning](<a href="http://118.195.179.210:9000/web/#/11/315">http://118.195.179.210:9000/web/#/11/315</a> &quot;GPS Positioning poor/No Positioning&quot;) section to ensure that the terminal GPS position is successful and the track is searchable.</p> <h4><strong>5.For equipment with panel, check the hibernation online status displayed after hibernation.</strong></h4> <p>When ACC is disconnected, the panel will show sleep status.</p>

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